Legislation Details

File #: RES 10626   
In control: City Council Regular Meeting
On agenda: 4/28/2026
Title: Resolution authorizing additional funds in the amount of $139,014.32 plus applicable taxes to continue a 5-year Software as a Service agreement with Freshworks Inc., to continue to provide a cloud-based platform for IT Service Management and Customer Service Management, in an amount not to exceed $757,107.87 plus all applicable taxes.
Attachments: 1. Agenda Memo, 2. A. Freshworks Data Sheet, 3. Resolution
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Title

Resolution authorizing additional funds in the amount of $139,014.32 plus applicable taxes to continue a 5-year Software as a Service agreement with Freshworks Inc., to continue to provide a cloud-based platform for IT Service Management and Customer Service Management, in an amount not to exceed $757,107.87 plus all applicable taxes.